What is eFarma?
Long Term Medication Delivery Service
Medication Delivery Service designed for PMCare members who have stable chronic illnesses.
Enjoy Convenience
Free delivery and your medication will be sent to your doorstep. It's no hassle at all!
Be Smart for Cost Saving
Save on monthly consultation fees and up to 30% savings for your medication price through eFarma. You can optimize your overall medical cost efficiently!
eConsult
is now available!
We have been providing the eConsult (teleconsultation) service since the MCO Period and we are continuing this service under the New Normal. Over thousands of our members have enjoyed our eConsult service. Our members said “It’s a really convenient and reliable service”.
You can proceed to make a booking via the link below. Our doctor will call you at your chosen time, once the booking has been made. Currently we issue prescriptions only for Long Term Medication.
eFarma Process Flow
It’s a convenient and well-designed service for you. You don’t need to worry about your long term medication arrangement. We take care of it because we are your Healthcare Essential Life Partner. Let’s see how it works!
New!
eConsult
Teleconsultation + Medication Delivery
Book Appointment
Choose your preferred date for a teleconsultation from this booking link.
Teleconsultation
Our doctor will contact you via phone call and email you an e-prescription after the teleconsultation.
Submission
Upload your e-prescription via PMCare mobile app. Download our app here.
Delivery
Stay home and stay safe. Your medication will be delivered to your doorstep!
Physical Consultation + Medication Delivery
Go to the Clinic (GP) / Specialist (SP)
Head to your preferred GP clinic or SP to see a doctor for receiving a prescription only.
Physical Consultation
When you see a doctor, please ask for your prescription to upload it to the PMCare mobile app.
Submission
Upload your prescription via the PMCare mobile app. Download our app here.
Delivery
Stay safe! Your medication will be delivered to your doorstep.
Premier Support
at
Your Fingertips
Download our NEW Super App today.
Premier Support
at
Your Fingertips
Download our NEW Super App today.
FAQs
Services
What conditions are suitable for eFarma?
I have uploaded the prescription with 3 months validity. Do I need to request the medication monthly basis?
You do not have to request for medication on monthly basis. i.e. prescription with 3 months validity will allow you getting your medications for 3 months consecutively.
Will member's confidentiality be upheld?
Yes. Your data is treated safely and confidentially. We are in compliance with the Personal Data Protection Act 2010 (“PDPA”).
What should I do if my medication consignment is damaged?
Please email to [email protected] with your Full Name, MyKad/Passport Number, Mobile Phone Number and/or Dispensing No and the damaged item pictures.
Delivery
How long will it take to receive medication after I uploaded the prescription?
- Peninsular Malaysia: 2 to 5 working days
- East Malaysia(*): 5 to 10 working days
* East Malaysia : Sabah & Sarawak
I have uploaded the prescription but I have not received medications yet. How can I check the deliver status?
If our pharmacy partner’s is delivering using their riders, they will contact you upon the day of delivery.
If your medication is sent via courier delivery, you will receive a track code via SMS and you can track your delivery via https://www.tracking.my/
I need to change the delivery address for my next delivery. Can I change the delivery address for the same prescription? If yes, how can I do it?
Please email to [email protected] with your Full Name, MyKad/Passport Number, Mobile Phone Number and New Delivery Address.
Mobile App
I forgot mobile app log-in password or have technical issues with eFarma application. How should I do?
Please email to [email protected] for further assistance with your Full Name, MyKad/Passport Number, and Mobile Phone Number. Our IT team will support you.
I cannot upload my prescription due to technical error. how should I do?
Please email to [email protected] with your Full Name, MyKad/Passport Number, and Mobile Phone Number. Our IT team will support you.
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